Category: Virtual Products


How a Business Cope with Staff Loss

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2 weeks ago, one of my Key staff  in fact a person I have been training for 3 years to replace myself was head hunted and decided to go with the offer given to him. This was a shock and a blow not only to myself, but to clients and fellow employees. So how does a business recover from this?

In the IT trade, moving jobs is a common occurrence. This is not something I am proud to express, but it is a fact. So many people are working on contract today, and the demand for quality programmers is so high, that contracts constantly overlap each other, that a person can really choose not only where they wish to work, but the type of IT work that they wish to do. So at all times I prepare for staff to leave and make sure that all people duplicate each other and that all information is recorded.

We have systems that cover for staff turnover. So the core work is always being achieved, and clients are not being disadvantaged by changes of staff in a technical sense. However the human sense is affected.

This occurrence can cause impact on current staff, as they have to learn to work with a new staff member.

CRM in word tag cloudSo one part of the solution to this problem, is that for core work, you need to have good systems, in fact a good database. What can you expect from such a system? A CRM or customer relationship management systems can control not only your customer, but generally link the data you need to retain about your customer, your contacts, your quotes, your invoices can link to this as well if it is a good system.

At Accede we have recently been interfacing off the shelf CRM’s to Accounting products, estimation packages and other products. By creating this interface for the client, it is a seamless way to see the whole of the customer’s information.

Other places I have created solutions for include knowledge based systems. These systems in fact hold expertise, experience etc. from key people. Knowledge bases for a user is like talking to the expert about a problem. The knowledge base take a person through a potential issue, what questions they should ask, what possible answers they may get, and what to do next. It is a like having the expert right beside you without having them there. I have noticed, however, that this is generally the main reason that the loss of Key staff is hugely impacting.

The other part of the equation, being the human affect, is solved only by communication. This communication is essential if you wish to retain clients, build new clients and retain existing staff members.

Losing staff and clients is a fact and generally not in your control (unless you need to review your management). However retaining clients and staff is something you need to constantly work on. The key to this retention is communication. Take the time. Discuss. Share. Find ways to openly communicate in a respectful manner. Praise where praise is due. Discuss problems without being personal or denigrating. Work as a team.

Insurance of key staff, often helps with the financial aspect, but good systems will help with the core work and management. Plus make sure your staff’s work is overlapped, so that people can take holidays and the loss of a staff member can quickly be covered.


Cate Schafing is a successful Australian business woman in the IT field serving as CEO of Accede Holdings Pty. Ltd. makers of Ezymeetz, ICE and Virtual Gym. She develops innovative new technological products as a programmer and entrepreneur. In gratitude for her success her company supports NFP’s by donating $5000 per month in programming time for NFP’s requesting work.


A Tale of Barcodes and Barcode Printing

barcodeWhenever you go shopping, you will hear that familiar “blip” sound as you approach the cashier. That is the sound of barcodes being scanned as a sign that you just purchased an item. Barcodes as we know it, made our life much easier in terms of sales, catalogues, and inventory. The barcode is presented by black-and-white zebra stripes with a pattern of wide and narrow bars. These stripes are being read through a photosensor and convert it into an electrical signal as it scans the barcode. Then scanner measures the relative widths of spaces and bars as it translates the different patterns and sends the information on the computer or portable terminal.


There are different types of barcode being used for different functions. The most popular of them all is Universal Product Code (UPC) barcode that is commonly used for retail products. This type makes retailers easy to program their POS systems with product information necessary to identify them easily. Almost all stores and shops use barcode systems to monitor their sales, stocks, and inventory. They can easily change prices without changing price tags, check stock levels and even track your missing items (appeared to be lost or stolen) through RFID technology.


In order to setup a barcode system, you will need mobile computers, handheld scanners, infrastructure, barcode printers and a supporting software solution to manipulate the functions. Some businesses provide RFID systems in a much larger scale of resource management. Barcode scanners vary from basic wands down to a much sophisticated laser beam scanners. Some models require small video cameras to capture digital barcode image instantly and let the computer interpret the code based on the captured image. Mobile computers works like a regular one that has an operating system but can’t be installed by any additional or non-compatible software. Most of the programs installed on mobile computers have something to do with asset tracking, warehouse management, POS systems, and other monitoring functions related to stocks and sales.


barcode printingBarcode printers on the other hand produce barcode labels that can be attached to other things or items. Barcode printing uses either direct or thermal transfer technique in applying ink to labels. The difference of the two is that direct transfer uses ink ribbons while thermal transfer uses heat to blacken the barcode into the label. Connecting the printer to the computer can be done either wired or wireless. You can use USB, Ethernet, and serial connectors for wired options while WIFI and Bluetooth are available as wireless options.


The most critical of them all however is the barcode software system. There are software in the market today specifically addressing each need but as a business owner, you need to determine which software works best for you. Most of them promise database and inventory control, data collection, and simply monitoring your production. We at Accede Holdings offer an extensive barcode solution which includes:

  • Patient labeling
  • Food packaging
  • Asset management
  • Dispatch documentation
  • Manufacturing parts and point of sale items

We also link our software with various software and database products for much easy monitoring and record-keeping. As a company that develops software systems for over 30 years, we are sensitive to what our client needs and address it with precision. Give us a call today for free consultation and advice at 08 8363 5699 or visit us at



What you Need to Know about Virtual Products

virtual products

Do any of these ring true to your business?

  • Space is limited
  • Staff are reducing or need to reduce
  • Must increase profits
  • Need to service a wider area
  • Need to give more to get /keep your staff
  • Wasting time due to poor efficiency

These reasons and others have brought about the rise and demand in Virtual Products. This demand is increasing at an exponential rate.

So what Products are going Virtual?

  • virtual productsSoftware



Design Software


  • Banking
  • Staff
  • Communications
  • Libraries and Books
  • Advice / Education
  • Bill Payments
  • Receiving bills
  • Storage of Records
  • Photos and Memorabilia
  • Videos and Entertainment

This is a new generation for businesses. We all have to begin to go virtual. So here is a check list that may assist you.

  • Define your business processes. What of these can be improved in time, cost or efficiency by becoming virtual?
  • Do you have an internet and intranet presence?
  • Make sure you have a good SEO and good SEO processes in place to make sure your Presence is found on the internet.
  • Review all your costs.
  • Review your marketing plan. Make sure you have a good internet presence.
  • Consider your biggest costs and how can you minimise them
  • Get rid of your local server and go Virtual – major cost and time saving.

Here is a couple of personal stories that may interest you or even inspire you to consider going Virtual.

Virtual Book Keeper

virtual-productsI was employing a book keeper at $25 per hour, and she came to my office, did my books, I paid her as an employee and this work took her 16 hours per week. I found that I was spending about 2.5 hours per week answering her questions, reviewing her work etc. I found that I was not really happy with her quality of work, and so decided to that as my son was at Uni, he did a MYOB course, and then I trained him to do the MYOB work for me. My son, moved back to Canberra, and he does all my MYOB work remotely. He is paid the same $25 per hour, but finds he can do all the same work in an average of 2 hours a week. Some weeks he works 4 hours and the next none, but he gets all this work done, and I am only spending 30 mins a week going over admin questions etc. This is a huge saving. Now with Financial year coming up, I don’t need to buy him a new PC or anything.

Virtual SEO

18 months ago, my full time local SEO was just not getting me any results and the costs were not in accordance with what it cost me. So I cancelled this position. However, a good SEO is worth their weight in gold. So I began my search for a Virtual SEO, and I feel my search has now found true fruition. In fact I am sending this blog from word to my Virtual SEO who lives in the Philippines. My SEO will then clean up, add images, check keywords and post this blog in a timely manner to my web site. Her key work is to make sure our webs are current, getting good natural position on search engines, make sure I do my work on time (e.g. be regular with my blogs) and keep me posted with key words, and new trends. To date, she has brought in a new lead. It is the first time one of my SEO’s had brought in a real solid lead. This lead may or may not result in a sale. Most of our sales are by word of mouth, so the fact that this has been achieved in only 4 weeks of employment, I am really impressed about. So with my virtual SEO, I don’t need to supply a desk, or internet, or a PC. I pay her what she asks for and make sure I pay in a timely manner.


Cate Schafing is a successful Australian business woman in the IT field serving as CEO of Accede Holdings Pty. Ltd. makers of Ezymeetz, ICE and Virtual Gym. She develops innovative new technological products as a programmer and entrepreneur. In gratitude for her success her company supports NFP’s by donating $5000 per month in programming time for NFP’s requesting work.